We hope you and your family are doing well. We know many patients are anxious to get into the office for their dental treatment. Our staff has been working diligently these past few months, making necessary preparations to reopen. While things may have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority. We have always followed and stayed up to date with infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). Due to the COVID-19 pandemic, we have taken additional measures to provide another layer of protection and comfort to our patients and staff.
Some of these changes include:
- UV sterilization system and Electrostatic filters installed in our HVAC system.
- HEPA filter air purifiers in each operatory and throughout the office.
- Sneeze guards installed at the check in and checkout counters.
- Our reception area has been closed. Coffee, water, magazines, newspapers, children’s toys, etc. have been removed for the foreseeable future.
- In addition to our standard levels of hospital-grade sterilization and disinfection, our team is disinfecting common areas, including waiting room chairs, front desk and bathrooms with a sanitation mist fogger.
- Hand sanitizer has been placed throughout the office for your use. Please use it when entering and leaving our office.
- Every staff member you encounter will be wearing a face mask and/or face shield which may make communication difficult. Please let us know if you are having trouble hearing us or understanding us!
- Each staff member will complete a health screening and temperature check before the start of their shift.
What we will now be asking of you:
- To minimize the number of people in our office, we respectfully request that you do not bring siblings, friends, or relatives to your appointment. When parents are accompanying children, we ask that only 1 parent, rather than both, attend with your child.
- Please respect our office policy of “by appointment only,” as we will not be accepting “walk-in” patients. We ask that you call our office at 262-377-0852 if you have a question or would like to schedule an appointment.
- If you have a fever, or even mild flu like symptoms, please do not come to the office. If you are unsure about keeping an appointment with us, please notify our office and contact your health care provider for guidance.
- If you have been in contact with anyone who has tested positive or suspected to have COVID-19 with the last 21 days we ask that you call to reschedule.
- If you have travelled outside of the country recently, we ask that you please call the office to reschedule your appointment until after you have been at least 21 days symptom free.
- Appointments will be managed to allow for social distancing between patients. This may mean that you are offered fewer options for scheduling your appointment, or that we may ask you to change your existing appointment. We will do our absolute best to minimize the inconvenience!
What to expect when you schedule and/or arrive at your next dental appointment?
- We ask that you wear a mask or face-covering when coming to the office and arrive 10 minutes early.
- To reduce the passing of paperwork and personal items, we will ask that you provide a credit card number to be kept on file prior to your appointment. Treatment plans will be electronic with the option to e-mail yourself a copy if you so choose.
- Those patients who need initial or updated registration and medical histories will now receive them via e-mail. Completion of these forms PRIOR to your appointment will be required to keep your scheduled appointment time.
- When arriving at the office we ask that you remain in your vehicle and call our office to check in for your scheduled appointment. Instructions and the appropriate phone number to call are posted outside the office.
- We will be asking health screening questions when making and/or confirming your appointment, and upon your arrival to the office. The answer of ‘yes’ to certain questions may mean we will have to reschedule your appointment. If your minor child is coming to their appointment without a parent, we ask that you call the office prior to their visit.
- As part of our health screening, we will be taking your temperature to ensure the absence of fever. If a temperature of 100℉ or greater is present, your appointment will need to be rescheduled.
- We will have you sign an acknowledgment of risk form outlining how COVID-19 can impact your presence in a dental setting.
For those who had appointments cancelled due to the COVID-19 Pandemic.
We will reach out to patients who were scheduled March 16, 2020 – May 29, 2020 as openings become available. However, with the office closure lasting longer than we had hoped, new restrictions on staff, and limits on our capacity, we unfortunately will not be able to reschedule all cancelled appointments. Please know we will be doing our best to accommodate and reschedule as many patients as possible.
We appreciate your patience as we navigate this complicated new era. We cannot express how much we look forward to seeing you again. We are happy to answer any questions you may have. Thank you for sticking by us through all of this – we truly value your trust and loyalty and can’t wait to welcome you back.
Dr. Kurt and Team